Facilitation

Sometimes it helps to have expert, objective & outside assistance to facilitate sessions

EPM Consulting can offer Expertise in

· Briefing groups to your specification

· Eliciting key information effectively

· Preparing prompt feedback & reports

· Making the best use of your time & that of your staff by achieving effective outcomes

Quality Customer Service

Quality Customer Service is the cornerstone of every successful business, and the foundation for generating repeat business.

Why not engage your staff in

~ clarifying the benefits of quality customer service
~ reinforce the benefits to customers, employees & your business
~ embed effective Communication skills in your staff
~empower great customer service
~ standard setting & customer satisfaction
~ turn complaints into opportunities