Assertiveness is the ability to express your thoughts and feelings in a way that clearly states your needs, without violating the rights or dignity of others
Our programme will introduce you to:
~ different types of Assertion
~ recognising non-assertive, assertive & agressive behaviour in yourself & others
~ specific Assertiveness techniques
~ rights & responsibilities
~ verbal & non-verbal Communication skills
~ Giving & Receiving Feedback
~ Saying NO & not feeling guilty
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